smartconsumer: Getting help with an assistive technology device -- know

 
Getting Help with an Assistive Technology Device
 
 
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What is an Assistive Technology (AT) device?

An AT device is any item that enables or enchances the ability of a person with a disability to:

  • Communicate
  • See
  • Hear
  • Move

 

What types of devices are covered under the Assistive Technology Lemon Law?

The Assistive Technology Lemon Law covers many types of devices, including, but not limited to:

  • Manual and power wheelchairs
  • Seating and positioning aids
  • Alternative and augmentative communication devices
  • Talking software
  • Wheelchair lifts

 

What types of devices are not covered by the Assistive Technology Lemon Law?

Although the Lemon Law is comprehensive in the types of devices that are covered, it does not cover the following:

  • Hearing aids
  • Batteries

 

Who is covered by the Lemon Law?

The Assistive Technology Lemon Law covers consumers who:

  • Buy or lease an assistive technology device from a dealer or manufacturer

OR

  • Assume ownership of an assistive technology device before the warranty period ends.

 

How long is an AT device covered under warranty?

The device is covered:

  • During the warranty period given by the manufacturer

OR

  • Two years from the date of purchase, WHICHEVER IS LONGER.

This means that the consumer is guaranteed a minimum of a two-year warranty even if the manufacturer’s warranty is for less than two years.

 

What is the manufacturer’s repair obligation?

During the warranty period, repair must be made within 10 business days of the complaint. If the repair process exceeds 10 business days or the problem (called a “nonconformity” in the law) has occurred at least twice before, the manufacturer or vendor must reimburse the consumer the reasonable per day cost of renting an alternative and comparable assistive technology device.

 

When is a consumer entitled to a refund or replacement of the device?

When a problem substantially impairs the use, value or safety of the device and the manufacturer or vendor has made 3 attempts at repair

OR

The device is out of service for 30 days, consecutive or nonconsecutive. If either of these sets of conditions is met, then the AT device is considered a lemon.

Note: Nonconformity does not include conditions or defects that are the result of abuse, neglect or alteration of the assistive device.

 
 
 




Content Last Modified on 5/15/2013 2:25:10 PM